Technical Support Management: Expertise in leading support teams, troubleshooting technical issues, and ensuring customer satisfaction.
Project Management: Experienced in planning, executing, and overseeing projects to ensure timely delivery and alignment with business goals.
Web Development: Proficient in HTML, CSS, JavaScript, and React. Completed a comprehensive web development course covering the fundamentals and practical applications of these technologies.
Data Analysis: Strong analytical skills with the ability to manage and interpret complex data to make informed decisions. Design dashboards in power bi, using sql
Team Development: Skilled in coaching and mentoring team members to foster professional growth and high performance.
I am passionate about continuous learning and professional development. I aim to leverage my leadership experience and newly acquired web development skills to transition into a technology-focused role. Additionally, I have successfully passed a psychometric evaluation for the role of Workforce Manager, reflecting my readiness for leadership positions that require strategic planning and resource management.